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Dermi provides clinical imaging software with compliance-ready architecture designed to support healthcare providers in meeting HIPAA and PIPEDA requirements. Our self-hosted solutions keep patient data on your infrastructure. Dermi does not store or process protected health information. Users are responsible for ensuring their deployment and use of Dermi products meets all applicable regulatory requirements for their jurisdiction.

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Troubleshooting

Documentation TroubleshootingTroubleshooting Dermi Atlas Professional Deployment Issues

Troubleshooting

Troubleshooting Dermi Atlas Professional Deployment Issues

Resolve deployment problems with Dermi Atlas Professional, including installation failures, timeout errors, and container startup issues.

Updated January 2, 2026

3 min read

Installation Fails or Times Out

Symptom: Setup stalls or fails during download.

Solutions:

Internet: Ensure a stable connection. Wired Ethernet is preferred.
VPN: Disable VPNs during installation as they can block Docker downloads.
Retry: Close and reopen Dermi Atlas Manager to restart the wizard.
Disk Space: Verify you have at least 20GB free.

Containers Fail to Start

Symptom: Dermi Atlas Status shows containers as "Unhealthy" or "Stopped".

Solutions:

Restart: Click Restart in the Dermi Atlas Control panel.
Resources: Check Docker memory allocation (increase if <4GB).
Ports: Restarting Dermi Atlas Professional triggers automatic port conflict resolution if ports are blocked.
Logs: Check Docker Desktop container logs for specific error messages.

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