Help with Dermi Atlas
Documentation, status, and diagnostics
Documentation
Installation, network, account, feature, security, and troubleshooting guides
View DocumentationSystem Status
Current status and recent uptime history of each Dermi service
View System StatusSend Diagnostics
Logs and software versions sent from the Atlas Manager Support drawer
View the GuideDocumentation categories
Getting Started
What Dermi Atlas is, a quick start, and finding your way around
Installation
System requirements, Atlas Manager, deployment, and backups
Network and Access
Firewall rules, static IP addresses, and HTTPS certificates
Account Management
Account types, invitations, seats, and account security
Features
Patients, images, capture, comparisons, annotations, and exports
Security and Compliance
Data protection, audit logging, compliance guides, and administration
Troubleshooting
Fixes for installation, network, account, and backup issues
What assisted setup includes
Assisted setup is included at no charge with every Dermi Atlas Professional subscription.
A remote session
A member of the Dermi team joins you over a remote session, installs Dermi Atlas Manager, deploys Dermi Atlas Professional, configures certificates and your local network, and verifies that everything runs before the session ends.
Supported hardware
Assisted setup runs on a computer that meets the published system requirements and that will run Atlas well. If the machine you have in mind falls short, the Dermi team recommends one that does.
Photo import help
During onboarding, the Dermi team assists with importing standard exports and organized image files into Atlas. Producing the export from your current system and preparing older or unstructured archives stay with you or your current vendor.
Confirmed beforehand
Every session is confirmed case by case before it is scheduled. Where hardware, locked-down networking, or IT policies would prevent the work from being completed, the Dermi team says so early and points you to the self-service path instead.
Self-service option
Practices that prefer to install Atlas themselves use the Dermi Atlas Manager guided wizard, which runs from the requirements check to the running deployment on any computer that meets the system requirements.
The full scope of assisted setup, data import assistance, and technical support is described in the Assisted Services Terms.
Companion, news, legal, and company
Dermi Atlas Companion
The iPhone and iPad app that captures straight to the patient record
Newsroom
Product releases, research, and company announcements from Dermi
Legal
Terms, policies, and notices for Dermi products and services
About
The Toronto company behind Dermi Atlas, its origin, and its principles
Still need help?
Contact support for setup and day-to-day questions. Typical response within 24 hours.