Troubleshooting Dermi Atlas

Overview

This guide assists with diagnosing and resolving common issues with Dermi Atlas Manager and Dermi Atlas Professional. Select a category below to find specific solutions.

Troubleshooting Categories

• Installation Issues
  • SmartScreen warnings, macOS Gatekeeper blocks, installation failures.
• Docker Issues
  • Docker not detected, startup failures, resource limits.
• Deployment Issues
  • Installation timeouts, containers failing to start.
• Network and Connectivity
  • Cannot connect from other devices, intermittent access, firewall problems.
• SSL Certificates
  • Browser warnings, "Not Secure" errors, certificate trust issues.
• Account and Authentication
  • Login failures, email verification issues, 2FA problems.
• Performance
  • Slowness, lag, slow image uploads.
• Backup and Application
  • Backup failures, PDF export issues, PWA problems.
• System Updates
  • Update failures, download errors, requirement checks, post-update recovery.
• Licensing and Subscription
  • License activation, subscription status, billing and renewal problems.
• Email Delivery
  • Missing verification emails, password reset emails not arriving, spam filtering.
• Image Storage
  • Images failing to upload, storage capacity warnings, missing or inaccessible images.
• Real-Time Sync
  • Devices not staying in sync, delayed updates, dropped real-time connections.

Getting Further Help

If the issue cannot be resolved using these guides:

1. Gather Information:
   • Error messages (screenshots or text).
   • Operating system version.
   • Logs (if available in Dermi Atlas Manager).
2. Contact Support:
   • Email: support@dermi.ai
   • Include the information gathered above.
   • Support typically responds within 24 hours.