Troubleshooting Backup and Application Issues

Backup Fails to Complete

Solutions:

1. Disk Space: Backups require free space of at least about 2.1 times the current data size (double the data, plus roughly 10 percent overhead). Free up space.
2. Docker Status: Ensure Docker is running healthy.
3. Idle System: The backup automatically and temporarily shuts Atlas down to ensure data integrity, so run backups when no users are actively working and no other Dermi Atlas Manager operation (update or install) is in progress. The backup button is disabled while the system is busy.

PDF Export Issues (Safari)

Symptom: Layout is broken or images are split awkwardly.

Solution:

Safari's PDF engine has limitations.

• Use Chrome or Edge for reliable exports.
• On macOS Safari, use File > Export as PDF instead of the print dialog.

PWA Not Updating / Errors

Symptom: PWA shows white screen or old data.

Solution:

1. Delete the PWA.
2. Clear browser cache for the Dermi Atlas Professional URL.
3. Re-install the PWA.
4. If the Host IP changed, reinstall the PWA using the new URL.