Images Not Loading or Showing Broken Thumbnails
Symptom: Images appear broken or do not load in Dermi Atlas Professional.
Solutions:
- Refresh the page. This resolves images that stop loading after a view has been open for a long time.
- If images do not load anywhere, ask the person who manages Dermi Atlas Manager to check that the Object Storage Server row on the Container Status card reads Healthy or Running, and to select Restart in the Atlas Control card if it does not.
- If a single image keeps showing a broken thumbnail, upload that image again.
Image Upload Refused or Failed
Symptom: An upload is refused before it starts, or ends with an error notification.
- "Too many images selected". Up to 50 images can be uploaded at once, and a larger selection is refused as a whole. Upload the images in smaller batches.
- "Files exceed size limit". The message states how many files exceeded the maximum of 33 MB per image. Save those images at a smaller file size and upload them again.
- "Image resolution exceeds the supported maximum of 100 megapixels." The limit applies to the pixel dimensions, not the file size. Resize the image to smaller dimensions and upload it again.
- "Could not upload image". Try the upload again. If uploads keep failing, check that the host computer has free disk space, and ask the person who manages Atlas Manager to select Restart in the Atlas Control card.
- "Cannot upload images" with "An active license is required to upload images.", or "License Required for Image Management". The license of the installation needs attention; see Troubleshooting Licensing and Subscription Issues.
Supported formats are JPEG, PNG, WebP, AVIF, GIF, and TIFF. TIFF images are converted automatically on upload so that every browser can display them.
Image Rotation Fails
Symptom: A "Could not rotate image" notification appears.
Solutions:
- Try the rotation again.
- If one image consistently fails to rotate, upload the original image again to replace a damaged file.
Related Articles
- Uploading and Organizing Images for how uploads work in normal use
- Troubleshooting Performance Issues for uploads that are slow rather than failing