Troubleshooting Dermi Atlas Manager Installation Issues

"Windows protected your PC" (SmartScreen)

Symptom: Blue warning window on Windows preventing installation.

Solution:

1. Click More info.
2. Click Run anyway.

"Application is damaged" (macOS)

Symptom: Error message saying "Dermi Atlas Manager is damaged and can't be opened."

Solution:

Open Terminal and run:

xattr -cr /Applications/Dermi\ Atlas\ Manager.app

Gatekeeper Blocks Application (macOS)

Symptom: "Cannot be opened because it is from an unidentified developer."

Solution:

1. Go to System Settings > Privacy & Security.
2. Click Open Anyway next to the blocked message.
3. Alternatively, right-click the app in Finder and select Open.

Linux .deb Package Dependency Errors

Symptom: Running dpkg -i reports unmet dependencies.

Solution:

Update the package index and resolve broken dependencies, then re-run the installation:

sudo apt update && sudo apt install --fix-broken -y

Linux Application Fails to Launch

Symptom: Application crashes or reports missing .so files (e.g., libwebkit2gtk-4.1).

Solution:

sudo apt install -y libwebkit2gtk-4.1-0

Note: Runtime dependencies are normally resolved automatically during .deb installation.

Linux dpkg Lock Error

Symptom: "dpkg frontend lock" or "another process is using the package database" error.

Solution:

Wait for any running package manager operations to complete, then retry. If the lock file is stale:

sudo rm /var/lib/dpkg/lock-frontend && sudo dpkg --configure -a

License Key Not Accepted

Symptom: "Invalid license key" error.

Solutions:

• Copy Carefully: Ensure you copy all 20 characters. Check for leading/trailing spaces.
• Check Internet: Validation requires an active internet connection.
• Portal Status: Verify the license is not already activated on another machine (check Dermi Portal).