Symptom: The update fails after the download has completed, during the installation phase.
Solutions:
A pre-update backup can be restored through Dermi Atlas Manager using the Restore Backup option in the Dermi Atlas Manager installation wizard.
If a "Failed to clean up resources" error appears, Docker Desktop should be restarted before retrying.
The entire update can be retried after addressing the root cause of the failure.
System Requirements Not Met
Symptom: A pre-update validation check reports that system requirements are not met.
Solutions:
Docker version 28.0.0 or later is required.
A minimum of 4GB of system RAM is required.
A minimum of 20GB free disk space is required.
A compatible version range is enforced between Dermi Atlas Manager and the Atlas release. If Dermi Atlas Manager falls outside that range, the update fails its pre-installation requirement check. Update Dermi Atlas Manager and retry.
The installed Docker version can be checked with the following command:
docker --version
System in Inconsistent State After Failed Update
Symptom: The system is in a broken or inconsistent state after a failed update.
Solutions:
Restoring from a backup through Dermi Atlas Manager is the safest recovery option.
If the failure was transient, retrying the update may resolve the issue.
A full cleanup and reinstall can be performed as a last resort. Note: this removes all data.
Contact support at support@dermi.ai with error details and logs for additional assistance.