Terms of Service
Product Specific Disclaimers


SSI-PP-20230901Effective starting: September 01, 2023

Skin Science Innovations Inc. (“SSI”, “we”, “us”, “our” and terms of similar meaning) takes your privacy rights very seriously. We encourage you to read and understand our terms of service accessible at (“Terms”) and this privacy policy accessible at (“Privacy Policy”) before using or purchasing the Services (as defined below).

We are committed to transparently describing our privacy practices, including how we collect, use, protect and disclose (a) your personal information and/or personally identifiable information (collectively referred to together in this Privacy Policy as “Information”); and (b) data we obtain from your activity on or through the Services (as defined below) (“Data”) as part of providing the demonstration services available on our Clinical Dashboard Demo website ( (“ Clinical Dashboard Demo Web App” or“Clinical Dashboard Demo”), and this Privacy Policy offers a platform for research and informational purposes, and provides information related to skin diseases by assessing generated images in accordance with the User (as defined below) guide instructions on the Clinical Dashboard Demo to provide the User with Results (as defined in the Terms) generated with the assistance of SSI technologies including any technologies sourced from third parties (collectively with the Clinical Dashboard Demo, the “Services”). By accepting the Terms or Privacy Policy and/or accessing, using, or purchasing the Services, you expressly consent to our collection, use and disclosure of your Information and Data in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms.

All capitalized terms or terms that were otherwise defined in the Terms that are not otherwise defined herein obtain their meaning from the Terms, including, without limitation, the definition of “User”, “you”, “your” used in the Terms.

1. What Information and Data Do We Collect?

(a) General. Our primary purpose in collecting information and data from you voluntarily is to gather research and study analyses, including to learn more about skin diseases and to provide you with a safe, smooth, efficient, and customized experience when using the Services. We will only ask for and collect Information and Data that we consider necessary for achieving this purpose.

(b) Information You Provide.

(i) You can browse the public facing sections of the Clinical Dashboard Demo (at without telling us who you are or revealing any Information. However, in order to use the Services, you must register for a User Account. When registering for a User Account, you must provide Information as requested or indicated on the Clinical Dashboard Demo. At that time, you will no longer be anonymous to us. Where possible, we indicate which fields are required and which fields are optional. In addition, as you use or purchase the Services, you may be required or requested, from time to time, to provide further Information through the Services. The Information you may be required or requested to provide may include, without limitation, name, e-mail address, date of birth, gender, username and/or password.

(ii) You represent that you have the right and authority or have obtained all necessary consents and approvals to provide any Information, including any Information of another individual or entity, that is provided by you to SSI or otherwise to or through the Services.

(iii) We do not ask for your personal health information. If you provide us with any personal health information, SSI will not be liable for maintaining any such personal health information. However, if such personal health information is shared, all such information will be kept strictly confidential and collected, retained, and disclosed in compliance with all applicable Canadian privacy laws. By submitting User Content that may include your personal health information, you explicitly consent to our collection, retention, and disclosure of that Information.

(iv) You always have the option to not provide Information by choosing not to become a User and/or access, use or purchase the Services. Your decision to withhold certain Information may limit the Services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives to the Services. If we are unable to accommodate your requests based on the Information (or lack thereof) that you have provided, we may ask for additional Information so that we may better accommodate your needs.

(c) Sensitive Personal Information. Subject to sub-section (b) above, we ask that you note send us or disclose, any sensitive personal information, as may be defined under applicable data protection and privacy laws (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, criminal background, or trade union membership) on or through the Services or otherwise.

(d) Payment Method. If you have registered for a User Account, we may collect your credit card, other payment method and/or banking information via a third-party payment provider. If and when you add a credit card, payment method and/or banking information to a User Account, such information and your Information may be shared with our third-party payment processor(s). We do not store credit cards, other payment and/or banking information on our servers.

(e) Information and Data Collected Automatically

(i) When you use the Services, SSI automatically receives and records data from your device, including, without limitation, your location, IP address, browser type (if applicable), operating data, device data, mobile carrier (if applicable), device and Application IDs, “cookie” information, and the page you requested. Unless otherwise stated in this Privacy Policy, SSI only uses this Data in aggregate form.

(ii) “Cookies” and similar technologies are small files placed on your computer and devices that assist us in providing the Services. We and our third-party service providers use cookies and similar technologies to provide and personalize the Services, analyze use, target advertisements and prevent fraud. You can disable cookies in your browser settings, however, if you do so, some parts of the Clinical Dashboard Demo may not function properly.

2. How Do We Use Your Information and Data?

(a) General. We use your Information and Data to help us provide, operate, improve, understand, customize, support, and market the Services; to determine your eligibility to have a User Account and be a User; to provide you with access to, use and purchase of the Services; to provide you the license to use and purchase the Services; to receive, review, store and communicate Results to you, including by presenting your Results on your a User Account on our Clinical Dashboard Demo; to communicate with you, either directly or through one of our partners, including for marketing and promotional purposes; to improve our marketing and promotional efforts; to advise you of pricing and Services related updates; to facilitate transactions and payments; to resolve service disputes; to troubleshoot problems; to inform you about online and offline offers, products, services, events and updates; to analyze usage of the Services; to improve our Content, Services and product offerings; to deliver information to you that, in some cases, is relevant to your interests; to customize your experience, the Content, layout and Services; to detect and protect us against error, fraud and other criminal activity; to enforce the Terms; to provide you with system or administrative messages; and/or as otherwise described to you at the time of collection.

(b) User Rights. You have the right to receive confirmation as to whether or not the Information concerning you is being processed; access your stored personal information together with supplementary information; receive a copy of your Information; request rectification of your Information that is in our control; request erasure of your Information; send us written objections to the processing of your Information by us; and request to restrict processing your Information by us. Please note that these rights are not absolute and may be subject to our own legitimate interests and/or regulatory requirements.

3. Our Disclosure of Information and Data

(a) General Disclosure. We may share your Information and Data with third parties only in the ways that are described in this Privacy Policy and in accordance with your consent. We will not share, sell or rent your Information or Data to third parties without your explicit consent.

(b) Anonymized Aggregated Data. We may aggregate and anonymize Data and use and disclose it for a variety of purposes, including analytics. However, in these situations, we do not disclose any Information.

(c) Public Areas of the Service. User activities in the public areas of the Clinical Dashboard Demo may be identifiable to a User Account, and all or certain Users of the Services may be able to see your published content.

(d) Laws and Jurisdictions. Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose Information and Data if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or any other person’s or entity’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your Information and Data.

(e) Sale of Business. We may disclose Information and Data to the acquiror or its agents in the course of the sale of our business, in accordance with applicable law. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.

(f) Storing and Processing Information and Data. In some cases, Information and Data that we collect may be stored or processed outside of Canada. When that occurs, we continue to protect the Information and Data with appropriate safeguards and data export requirements, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.

(g) Subsidiaries, Affiliates and Service Providers. We may use the services of affiliates, subsidiaries and/or unrelated third-party service providers (collectively, “Third Parties”) in connection with our provision of the Services, including, without limitation, for the processing of payments, off-premise data hosting and communication services. We may disclose your Information and Data to the Third Parties in the course of our use of their services. We take care to use Third Parties that we believe are reputable and capable of performing the services we require of them, including, without limitation, the handling of confidential information and Information and Data and the compliance with all applicable laws.

4. Correcting and Updating Information and Data

You may review, delete and/or update your Information through your User Account or by contacting us, to ensure it is accurate and complete on the Services. If we are unable to delete or update certain Information or if the Services are too advanced to delete or update any Information (e.g., Results have been generated), we shall advise you such situation upon your inquiry. We will do our best to accommodate your request, subject to applicable laws and the terms and conditions of this Privacy Policy.

5. Information and Data Retention

(a) General Retention Policy. We keep Information and Data for as long as it is required for the purposes for which it was collected, which is determined in our sole discretion, in accordance with the applicable laws. Notwithstanding the foregoing, we may periodically de-identify (a) Information from collected Data in unused User Accounts; and (b) unnecessary Information from Data collected elsewhere on and/or through the Service. Subject to the terms and conditions of this Privacy Policy and applicable law, with the exception of aggregated Data, we may delete unused User Accounts and the Information and Data associated with them within a time period as required by applicable law.

(b) Termination of User Account. If your User Account is terminated, we may deactivate it, but we may retain your Information and Data for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy. You will have an opportunity to print or make copies of your Information and once you have been given the opportunity to print or make copies of your Information, we will delete the Information associated with your User Account.

(c) Requesting the Deletion of Information and Data. You may ask us to remove and/or restrict our processing of your Information and/or Data in certain circumstances (e.g. if you believe that your Information and/or Data is no longer necessary for the purposes in which it was collected or processed or you withdraw your consent regarding our use, retention and/or processing of your Data and/or Information (as discussed below)). Notwithstanding the foregoing, despite such request, subject to all applicable laws and the terms and conditions of this Privacy Policy, we may still retain your Information and Data for legitimate business interests, to collect any Fees owed (if and as applicable), resolve disputes, troubleshoot problems, analyze usage of the Services, assist with any investigations, prevent fraud, enforce our Terms and/or take other actions as required or permitted by law.

(d) Withdrawing Consent. Where we have asked for your consent to use, retain and/or process your Information and Data (if applicable), you can withdraw this consent at any time. We will do our best to accommodate your request, subject to applicable laws and the terms and conditions of this Privacy Policy.

6. Security

Each User Account is protected by a password for your privacy and security. You must prevent unauthorized access to your User Account by selecting and protecting your password appropriately and limiting access to your device. We strive to protect your Information and Data by putting in place a range of technical and organizational measures to safeguard and secure the Information and Data we receive from you, including without limitation, security technologies, encryption, passwords and physical security measures and managerial procedures. Information you provide to us is stored on our secure servers or on secure servers used by our service providers. Any payment transactions for the Users will be conducted via third-party providers and our Services will be encrypted using Secure Socket Layer (SSL) and Transport Layer Security (TSL) technologies. We are continuously utilizing security measures to protect your Information and Data from unauthorized access or against loss, misuse, or alteration. Despite our efforts, we cannot guarantee the security of any Information and Data. Unauthorized entry or use, hardware or service failure and other factors, may compromise the security of Information and Data at any time. We reserve the right, without any limitation, to investigate any suspected breaches of the Services security or information technology or other systems or networks.

7. Other Information and Data Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of Information and Data we collect from you. To the extent that you disclose Information and Data to other parties through the Services, different rules may apply to their use, collection and disclosure of Information and Data. Since we do not control the Information and Data use, collection, or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose Information and Data to others.

8. Changes to This Privacy Policy

SSI may amend this Privacy Policy from time to time. The use of Information and Data we collect is subject to the Privacy Policy and the Terms in effect at the time the Information and Data is used. If we make any material changes in the way we use Information and Data you provide to us, we will notify you by (a) posting a notice on the Clinical Dashboard Demo or your User Account page; (ii) sending you an email at the address registered on the applicable User Account; and/or (iii) otherwise notifying you pursuant to the notice or modification provisions in the Terms. You are bound by any changes to the Privacy Policy and the Terms when you access, use, or purchase the Services after such changes have been first posted, subject to the terms and conditions of the Terms.

9. Questions?

It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please contact us at If you have any complaints or inquiries about how we manage Information or Data, would like to withdraw your consent, or request the destruction of your Information or Data, please email us at We will respond to your concerns and requests in a reasonable period of time, keeping you updated as to the status of any necessary actions resulting from such inquiries. Logo
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